OneSupport

Many IT teams are hampered by limited resources and time.

These limitations are preventing companies from having staff that can be considered product specialists on every type of solution within their infrastructure. 

With Data Connect OneSupport, we offer an enhanced vendor support service for all the products within our portfolio. This allows you to benefit from subject matter experts on the products we offer, who also have a deep understanding of your environment and working practices.

Why Data Connect

CLOSE CUSTOMER RELATIONSHIPS

Last year all our customers renewed their Support services. Speak to them yourself to find out what they think about our service

VENDOR CERTIFIED PROFESSIONALS

Due to the close relationships with partners, our security specialists have comprehensive knowledge and experience with their technology and your systems

MINIMISED VENDOR ESCALATION

We are proud to say that 98% of our support tickets were resolved without vendor escalation

FAMILIAR ENGINEERS

Relationships are important to us, we aim for our security specialists to be an extension of your team

USER FRIENDLY INTERFACE

With access to our vSOC Connect portal, your team can easily raise and manage support tickets

GO BEYOND SLA’S

We pride ourselves on getting a resolution quickly for our customers. Our service levels and customer satisfaction levels speak for themselves

Our Team

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Maximise your Investments

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Security Focused

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Experienced, Certified & Professional Tech Resources

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 Drive your Project Success & Achieve Goals

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Tap into a Wider Skills Pool

vSOC Connect Console

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Our purpose built platform provides the tools you need to effectively manage your organisation’s cyber security. 

The vSOC Connect Console is your single pane of glass for all stakeholders to correlate vital metrics and security posture.   

A built-in Executive dashboard that allows full visibility over your organisation’s cyber security strategy, solutions and protocols. 

Advanced analytics and reporting for IT that allows for the identification of risks and strategic planning improvements. 

Streamline and automate industry certification and governance progress through a real-time dashboard. Boost your chances of maintaining standards and advanced cyber maturity with ongoing support.  

Use as a compliance aid to organise people, processes and technologies.