Many IT teams are hampered by limited resources and time.
These limitations are preventing companies from having staff that can be considered product specialists on every type of solution within their infrastructure.
With Data Connect OneSupport, we offer an enhanced vendor support service for all the products within our portfolio. This allows you to benefit from subject matter experts on the products we offer, who also have a deep understanding of your environment and working practices.
Why Data Connect
CLOSE CUSTOMER RELATIONSHIPS
Last year all our customers renewed their Support services. Speak to them yourself to find out what they think about our service
VENDOR CERTIFIED PROFESSIONALS
Due to the close relationships with partners, our security specialists have comprehensive knowledge and experience with their technology and your systems
MINIMISED VENDOR ESCALATION
We are proud to say that 98% of our support tickets were resolved without vendor escalation
Relationships are important to us, we aim for our security specialists to be an extension of your team
USER FRIENDLY INTERFACE
With access to our vSOC Connect portal, your team can easily raise and manage support tickets
GO BEYOND SLA’S
We pride ourselves on getting a resolution quickly for our customers. Our service levels and customer satisfaction levels speak for themselves
Maximise your Investments
Experienced, Certified & Professional Tech Resources
Drive your Project Success & Achieve Goals
Tap into a Wider Skills Pool
vSOC Connect Console
Our purpose built platform provides the tools you need to effectively manage your organisation’s cyber security.
The vSOC Connect Console is your single pane of glass for all stakeholders to correlate vital metrics and security posture.
A built-in Executive dashboard that allows full visibility over your organisation’s cyber security strategy, solutions and protocols.
Advanced analytics and reporting for IT that allows for the identification of risks and strategic planning improvements.
Streamline and automate industry certification and governance progress through a real-time dashboard. Boost your chances of maintaining standards and advanced cyber maturity with ongoing support.
Use as a compliance aid to organise people, processes and technologies.